Digital Product Delivery Policy

Digital Product Delivery Policy

Effective Date: October 6, 2026

Qingsen EDU provides digital English learning courses, vocabulary practice programs, guided learning services, and related online educational services.

All Qingsen EDU courses and services are delivered electronically. We do not normally ship physical products.

This Digital Product Delivery Policy explains how customers receive their purchased courses and how online learning and private communication services are provided.

1. Digital Products and Services

Qingsen EDU may provide the following digital educational products and services:

  • Online English courses
  • English vocabulary learning programs
  • Vocabulary practice and review
  • English learning exercises
  • Digital learning materials
  • Course videos and lessons
  • Personalized learning guidance
  • Teacher or customer-service communication
  • Private online learning support
  • Other educational services described on the applicable product page

The exact services included with each purchase will be described on the relevant product page or checkout page.

2. How Your Course Is Delivered

After your payment has been successfully completed, Qingsen EDU will generally deliver your purchased course electronically.

Depending on the product, the delivery process may include:

Step 1 — Purchase Confirmation

After successful payment, your order will be recorded and payment confirmation will be generated.

Step 2 — Automatic Course Link

The course access link or relevant learning instructions will normally be sent automatically to the email address provided during checkout.

Step 3 — Start Learning

You can use the provided course link to access the purchased learning content and begin your English learning program.

Step 4 — Private Learning Support

Where private learning support, teacher interaction, or customer-service communication is included with your purchase, you may communicate with the Qingsen EDU team through the designated online chat or private communication channel.

The specific communication method may vary depending on the course or service purchased.

3. Automatic Email Delivery

After successful payment, Qingsen EDU may automatically send an email containing:

  • Order confirmation
  • Course access link
  • Course instructions
  • Learning information
  • Private communication or support instructions, where applicable

Please make sure that the email address provided during checkout is accurate and accessible.

If you do not see the email, please check your:

  • Inbox
  • Spam or Junk folder
  • Promotions folder
  • Other filtered email folders

4. Course Access Time

For automatically delivered courses, access is normally provided immediately or shortly after successful payment confirmation.

In certain circumstances, access may take longer due to:

  • Payment verification
  • Automated system processing
  • Email delivery delays
  • Account or course enrollment processing
  • Technical issues
  • Security verification
  • Manual enrollment requirements for certain programs

If your course access has not been received within 24 hours after successful payment, please contact:

connect@qingsenedu.com

We will make reasonable efforts to provide or restore your course access.

5. Private Learning and Communication Services

Certain Qingsen EDU products may include access to private communication or guided learning services.

Depending on the course purchased, customers may communicate with Qingsen EDU staff, instructors, or learning support personnel through a designated private communication channel or online chat tool.

These services may be used for purposes such as:

  • Asking questions about the course
  • Receiving vocabulary practice guidance
  • Communicating with learning support staff
  • Receiving study suggestions
  • Participating in guided English practice
  • Arranging or participating in private learning sessions, where included
  • Receiving information related to the purchased educational service

The specific method, frequency, duration, and availability of private learning support may vary by course.

Where a course includes scheduled private sessions, the applicable schedule or booking arrangements will be communicated to the customer.

6. Private Chat and Communication Channels

The private communication service may be provided through a third-party chat, messaging, video, or communication platform.

Qingsen EDU may provide the relevant invitation link, contact information, or instructions after purchase.

Customers may be required to use the same email address or other identifying information associated with their purchase when joining a private learning channel.

Customers are responsible for following the rules of any third-party communication platform used to provide the service.

7. Live or One-on-One Learning Sessions

If a purchased course includes live, one-on-one, or instructor-assisted learning sessions, the session may be delivered through an online communication platform or private chat environment.

Customers may be required to:

  • Follow the provided scheduling instructions
  • Join the session on time
  • Use a compatible device
  • Maintain a stable internet connection
  • Provide any information reasonably necessary to arrange the session

If a customer cannot attend a scheduled session, the applicable course-specific cancellation or rescheduling terms will apply.

8. Course Links and Access Credentials

Course links and access credentials provided to customers are intended for the purchaser or authorized student associated with the order.

Customers should:

  • Keep their access information secure
  • Avoid sharing course links with unauthorized individuals
  • Avoid publicly posting course access links
  • Avoid reselling or transferring course access
  • Use the course only for its intended educational purpose

Qingsen EDU may restrict or terminate unauthorized access where there is evidence of account sharing, resale, unauthorized distribution, or other misuse, subject to applicable law.

9. If You Do Not Receive Your Course Link

If you have successfully completed your purchase but have not received your course access email, please follow these steps:

Step 1: Check your email inbox.

Step 2: Check your Spam, Junk, and Promotions folders.

Step 3: Confirm that you used the correct email address when placing your order.

Step 4: If you still cannot find your course link, contact:

connect@qingsenedu.com

Please provide your order number and the email address used during checkout.

Our support team will verify your order and assist you with accessing your purchased course.

10. Lost or Expired Course Links

If you accidentally delete your course email, lose your course link, or experience a problem with the provided link, please contact Qingsen EDU.

After verifying your purchase, we may resend the course access information or provide an alternative method of accessing the purchased service.

Customers do not normally need to purchase the same course again solely because an access email or link was lost.

11. Incorrect Email Address

Customers are responsible for entering an accurate email address during checkout.

If an incorrect email address is provided, automatic delivery may fail or be delayed.

If you discover that you entered an incorrect email address, please contact us as soon as possible.

After verifying the order and customer information, Qingsen EDU may update the delivery information and resend the course access link where reasonably possible.

12. Technical Requirements

To access Qingsen EDU digital courses and private learning services, customers generally need:

  • A computer, tablet, or smartphone
  • A stable internet connection
  • A modern web browser
  • An active email account
  • The ability to receive emails and online messages
  • A compatible audio/video device if live lessons require voice or video communication

Customers are responsible for maintaining their own device, internet connection, browser, and other technical equipment.

Qingsen EDU is not responsible for technical problems caused solely by the customer’s device, internet provider, email provider, unsupported software, or third-party communication platform.

13. Private Learning Support Availability

Private learning support is provided according to the service purchased.

Not every course includes one-on-one instruction or unlimited direct communication with an instructor.

Where private support is included, the applicable product description, checkout information, or course instructions will determine the scope of the service.

Response times may vary depending on:

  • Customer inquiries
  • Instructor availability
  • Time-zone differences
  • Weekends or holidays
  • Number of active students
  • Technical issues

Private support should not be interpreted as guaranteed 24-hour customer service unless expressly stated on the applicable product page.

14. No Physical Shipping

Qingsen EDU’s courses and learning services are digital.

Therefore:

  • No physical package will normally be shipped.
  • No tracking number will normally be provided.
  • No shipping address is normally required.
  • No physical delivery fee applies to digital courses.
  • Course access is provided electronically.

If Qingsen EDU offers a physical product in the future, a separate shipping policy will apply.

15. Delivery Problems Caused by Third Parties

Qingsen EDU may use third-party services for:

  • Payment processing
  • Email delivery
  • Course hosting
  • Video hosting
  • Online chat
  • Video conferencing
  • Customer communication
  • Website hosting

Temporary problems with these third-party services may affect course delivery or access.

If a third-party technical problem affects your purchased course, Qingsen EDU will make reasonable efforts to provide an alternative access method or restore access where possible.

16. Course Access Period

The access period for each course or service will be specified on the relevant product page, checkout page, or purchase confirmation.

Depending on the product, access may be:

  • Lifetime access
  • Access for a specified period
  • Access for the duration of a course program
  • Access for a specified number of private sessions
  • Subscription-based access

The terms applicable to the purchased product will prevail.

17. Refunds and Digital Delivery

Because Qingsen EDU provides digital educational products and services, customers should review our Refund & Return Policy before completing a purchase.

If you experience a genuine problem with course delivery, access, or a purchased learning service, please contact us first.

We will make reasonable efforts to resolve legitimate delivery or technical problems.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.

18. Unauthorized Sharing

Customers may not:

  • Share paid course links with unauthorized users
  • Share account credentials
  • Redistribute course materials
  • Upload course videos or materials publicly
  • Resell course access
  • Copy and commercially redistribute Qingsen EDU content
  • Allow multiple unauthorized individuals to use a single purchased course

Unauthorized distribution may result in suspension or termination of course access, subject to applicable law.

19. Customer Support

For questions regarding course delivery, course access, private learning services, or technical problems, please contact:

Qingsen EDU
Website: https://www.qingsenedu.com/
Email: connect@qingsenedu.com

When contacting us, please include your order number and the email address used during purchase whenever possible.

20. Policy Updates

Qingsen EDU may update this Digital Product Delivery Policy from time to time to reflect changes in our courses, delivery methods, communication tools, technology, or legal requirements.

Any updated version will be posted on this page with a revised effective date.

21. Contact Us

If you have any questions about how your Qingsen EDU course or learning service is delivered, please contact:

Qingsen EDU
Website: https://www.qingsenedu.com/
Email: connect@qingsenedu.com

We are committed to providing customers with reliable digital course access and a convenient online learning experience.