Refund & Cancellation Policy
Effective Date: October 6, 2026
At Qingsen EDU, we provide digital English courses, vocabulary learning programs, online practice, and related educational support services.
Because our products are primarily digital and access may be provided electronically after purchase, this Refund & Cancellation Policy explains when a customer may request a refund or cancellation.
1. Digital Products and Services
Qingsen EDU primarily sells:
- Online English courses
- English vocabulary courses
- Digital learning materials
- Online practice programs
- Guided learning services
- Private learning support
- Teacher or customer-service communication
- Other digital educational services described on our website
These products and services are delivered electronically and do not require physical shipping or physical returns.
2. Refund Request Period
Customers may request a refund within 7 days of purchase, provided that the purchased course or service has not been substantially used.
Because digital courses can be accessed immediately after purchase, eligibility for a refund may depend on whether the customer has accessed or used the purchased content or services.
3. Before Course Access
If you request a refund before accessing or using the purchased course, Qingsen EDU will generally consider the refund request, provided that the request is made within the applicable refund period.
Once approved, the refund will normally be issued to the original payment method.
4. After Course Access
If you have already accessed the course, opened substantial course materials, downloaded digital materials, or otherwise started using the purchased digital content, the refund may be reduced, denied, or handled on a case-by-case basis, depending on the circumstances and applicable law.
This is because digital educational content may be immediately available and cannot be physically returned.
5. Private Learning or Teacher Support
Some Qingsen EDU courses may include private communication, teacher support, vocabulary practice, or other personalized learning services.
If private learning services have already started, refund eligibility may depend on the amount of service already provided.
For example, if a customer has already:
- Started private communication with a teacher or learning support representative;
- Participated in a private learning session;
- Received personalized learning assistance;
- Completed part of a guided learning program;
the portion of the service already provided may not be refundable, subject to applicable law.
If a refund is approved, Qingsen EDU may calculate the refundable amount based on the unused portion of the purchased service.
6. Course Access Link Already Sent
Receiving an automated course access email or course link does not by itself necessarily prevent a customer from requesting a refund.
However, if the customer has already accessed, used, downloaded, or substantially consumed the purchased digital content, the refund request may be evaluated based on the actual use of the service.
7. Technical Problems
If you are unable to access a purchased course because of a technical problem caused by Qingsen EDU, please contact us before requesting a refund.
We will first make reasonable efforts to resolve the problem, including:
- Resending the course link
- Restoring course access
- Correcting account or enrollment problems
- Providing alternative access instructions
- Resolving technical issues affecting the purchased service
If we are unable to provide reasonable access to a purchased service, an appropriate refund may be considered.
8. Course Not Received
If your payment was successfully completed but you did not receive your course access information, please contact:
Please provide your order number and the email address used during checkout.
We will verify your order and make reasonable efforts to provide your course access.
Failure to receive an automated email does not necessarily mean that the order cannot be fulfilled.
9. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase, please contact us as soon as possible.
After verifying the transaction, Qingsen EDU will review the duplicate charge and, where appropriate, issue a refund for the confirmed duplicate payment.
10. Unauthorized Transactions
If you believe that a purchase was made without your authorization, please contact us immediately at:
We may request information necessary to verify the transaction and investigate the issue.
Customers should also contact their payment provider where appropriate.
11. Subscription Cancellation
If Qingsen EDU offers subscription-based courses or learning services, the applicable subscription terms will be displayed before purchase.
Customers may cancel future subscription renewals according to the cancellation instructions provided with the service.
Cancellation generally prevents future recurring charges but does not automatically create a refund for a previous billing period, except where required by applicable law or otherwise stated in the applicable offer.
12. How to Request a Refund
To request a refund, please contact:
Email: connect@qingsenedu.com
Please include:
- Your name
- Order number
- Email address used for purchase
- Product or course name
- Date of purchase
- Reason for your refund request
Providing complete information helps us review your request more efficiently.
13. Refund Review
After receiving a refund request, Qingsen EDU may review:
- The purchase date
- Course access status
- Course usage
- Download history, where applicable
- Whether private learning services have started
- The amount of personalized service already provided
- Technical problems associated with the purchase
- Other relevant circumstances
We will communicate the outcome of the refund request after reasonable review.
14. Approved Refunds
If a refund is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account depends on the payment provider, card issuer, or financial institution.
Qingsen EDU does not control the processing time of third-party financial institutions.
15. Refunds for Unused Services
Where a course or learning program includes multiple components or a defined service period, Qingsen EDU may consider a refund for the unused portion when appropriate.
For example, if a purchased program includes private learning sessions and only part of those sessions have been provided, the refundable amount may be determined based on the unused portion of the service.
Any applicable refund will be handled consistently with the product terms and applicable law.
16. Non-Refundable Circumstances
To the extent permitted by applicable law, a refund may not be available when:
- The customer has substantially completed or consumed the purchased course;
- A substantial portion of the digital content has already been accessed or downloaded;
- Private learning services have already been substantially provided;
- The customer has completed the purchased program;
- The customer violates the applicable Terms of Service;
- The customer purchased a product clearly identified as non-refundable before purchase.
This section does not limit any consumer rights that cannot legally be waived or excluded.
17. Course Quality and Learning Results
Qingsen EDU courses are educational products designed to support English learning and vocabulary development.
Refunds are not generally provided solely because a customer:
- Does not achieve a particular learning result;
- Does not obtain a specific test score;
- Changes their preferred learning method;
- Decides that the course is not suitable after substantial use;
- Does not complete the course.
Individual learning outcomes vary depending on the student’s participation, practice, existing ability, and other factors.
18. Chargebacks and Payment Disputes
If you experience a problem with your purchase, we encourage you to contact Qingsen EDU first so that we can attempt to resolve the issue.
Customers retain any rights available to them through their payment provider or applicable law.
Nothing in this policy is intended to prevent a customer from exercising legally protected consumer rights.
19. Exceptions Required by Law
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or waive any consumer rights, statutory protections, or remedies that cannot legally be excluded or limited under applicable federal, state, or local law.
Where applicable law provides greater rights than those described in this policy, the applicable law will prevail.
20. Policy Changes
Qingsen EDU may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, payment methods, or legal requirements.
The updated version will be posted on this page with a revised effective date.
21. Contact Us
If you have questions about refunds, cancellations, course access, or digital services, please contact:
Qingsen EDU
Website: https://www.qingsenedu.com/
Email: connect@qingsenedu.com